Refund policy

Return & Refund Policy

At KalmaPets, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition as received
Be in its original packaging
Include all original tags (if applicable)
Be accompanied by proof of purchase or your order confirmation

How to Start a Return

To request a return, please contact us at:

Email: danielkanhai7@outlook.com

Please do not send your item back without contacting us first.

Once your return request has been reviewed and approved, we will provide:

The correct return address
Return instructions
Any additional information required to complete your return

Returns sent without prior authorization may not be accepted.

We aim to respond to all return requests within 1–2 business days.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item arrived damaged
The item is defective
We shipped the wrong item

If your return is approved due to one of the reasons above, we will provide appropriate instructions for returning the item.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or you received the wrong product, please contact us as soon as possible at danielkanhai7@outlook.com. We will evaluate the issue and work quickly to resolve it.

Non-Returnable Items

The following items cannot be returned:

Perishable goods
Personalized or custom-made products
Personal care products
Hazardous materials
Flammable liquids or gases
Gift cards
Clearance or sale items

If you have any questions about whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different product, please return the original item (once approved) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

To qualify, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.